Speaking Engagements
Being Scrappy: Service Design Meet Rapid Growth // Service Experience Conference 2016
Jet.com is an eCommerce company growing at an unprecedented rate. In it’s first year, Jet passed the one billion per annum GMV run rate and only continues to grow. This rapid growth has created a culture of quick decision making to enable quick results. I noticed an opportunity to use design to help frame and steer fast-paced projects that were affecting multiple touch points. As it turned out, there were many: from internal processes to new services and products.
Coming from an agency background, I had to evolve my design methods to keep up with such rapid change. I’ll explain how I shaped my role and used service design to affect our internal and external offerings. Additionally, I will share the tools, techniques, and deliverables I’ve used to to help me be successful in such a fast-paced environment.
Press
“Stand Clear of Closing Doors! Protect Your Manicure”
“The beauty giant L’Oréal wants to revisit that era in a high-tech way with a project it is sponsoring inside the 42nd Street-Bryant Park station from Monday through Dec. 30. Passers-by will see screens and a mirror that use cameras and sensors to recommend women’s cosmetics bearing the L’Oréal Paris brand name, which can then be purchased”.
Logitech's new Harmony remotes can command your entire smart home
“Best of all, none of that requires a PC or clunky syncing anymore; everything gets handled via the app — even for the cheaper remote. In our brief demo, it looked to be some of the more impressive software Logitech's built in years”